IOUG Honors Valued Members of Our Community
Three individuals were recognized during the IOUG Welcome Reception at COLLABORATE 12 for their service to the IOUG community. Rich Niemiec was presented with the Chris Wooldridge Award for his outstanding volunteer service to IOUG.
Arup Nanda received the SELECT Journal Editor's Choice Award,for his technical article, "Cache Fusion Demystified."
IOUG bid farewell to its friend and close partner Mark Townsend, who passed away unexpectedly just prior to COLLABORATE 12. Townsend was posthumously awarded the Ken Jacobs Award for his dedication and service to IOUG on behalf of Oracle.
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IOUG Support Council Updates
The IOUG has an established a Support Council that engages and collaborates with the Oracle Global Customer Support team to improve the overall customer experience. At COLLABORATE 2012, the IOUG Council members were able to meet face to face with Oracle Global Support executives and receive an update on a few of the ongoing initiatives that Oracle is working on to enhance their provision of customer service. In addition, the Oracle support team requested customer member feedback related to ongoing initiatives, as well as opening the discussion to inquire if there are other things that they should start taking a closer look at. The update that follows is a synopsis of what was discussed:
My Oracle Support Update
In January 2012, we updated our My Oracle Support HTML user interface to a new one built using Oracle's Application Development framework. This was our first step towards providing a single online support portal to our customers; one that all users will transition to in the coming months.
Since then, we have implemented a number of enhancements that provide similar functionality that our Flash-based users have today.
To help facilitate a smooth transition, I invite you to preview and begin using the new My Oracle Support interface. Go to supporthtml.oracle.com and sign in using your Single Sign-on username and password.
The new user interface has the core functionality in place. You can search for knowledge articles and support documentation, manage service requests, download patches and updates, and collaborate with other users in My Oracle Support Community.
If you find that you like the new My Oracle Support, we encourage you to continue using it for your online support needs. We plan to implement additional features to support our On Demand and CRM On Demand customers, as well as add Oracle Configuration Manager (OCM) functionality, and more. Our goal is to create a consistent platform for all users - one that we can enhance continually over time.
You can find the most up-to-date details on enhancements, our estimated implementation timeline, and detailed videos about using specific functionality within the new My Oracle Support, by accessing "The New My Oracle Support User Interface" knowledge document.
If you have any questions or feedback, please log into My Oracle Support and use the "Contact Us" link located in the upper right hand corner. Let us know about your experiences with using the new My Oracle Support HTML user interface by taking this brief survey.
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Join IOUG Oracle Support Council
Would you like to become a part of this Council, and have a direct line into the Oracle Global Support team? If so, please email ioug@ioug.org expressing your interest. What are the responsibilities of a Council member?
. Represent current customer base on support issues
. Poll peers at other companies to solicit additional input as needed
. Identify support problems experienced by technology customers and suggest ways to solve
. Publish information for membership on support issues
.Coordinate with other Local or Regional user groups soliciting volunteers, providing test plans, test databases, and personnel to assist in testing technology products
. Provide feedback to Oracle on the results of Quality Assurance initiatives
. Provide input/support of council meeting agenda topics and areas of focus
. Support of any member-wide surveys or focus groups to gauge feedback
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IOUG Security Survey May Be Coming to Your Town
Join us for this special seminar series featuring highlights of the IOUG Security Survey: Enterprise Data at Risk, as Oracle security experts discuss why organizations are at risk and how database security best practices can help reduce that risk by:
- Blocking SQL injection and other attacks
- Enforcing least-privilege access controls
- Auditing and monitoring database activity
- Masking data for nonproduction environments
During this seminar, you'll also have the opportunity to participate in an exclusive Q&A session with Oracle security experts while networking with industry peers!
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IOUG Upcoming Webinars
May 17: Keeping Entitlements in Check
12:00 PM - 1:00 PM CDT
Register Here
Learn how an entitlement-centric approach to identity management ensures that enterprise-wide security policies can be consistently applied, quickly deployed, and easily managed to help mitigate risk, reduce costs, provide transparency and satisfy compliance mandates.
May 23: Introduction to the Oracle Exalytics In-Memory Machine
Director of Product Management for Oracle Exalytics
11:00am - 12:00pm CT
Presenters: Vasu Murthy
Register Here
Learn how Oracle Exalytics In-Memory Machine uses In-Memory technology to provide unprecedented performance for BI and EPM (such as OBIEE / BI Applications and Essbase/Planning) deployments. The webcast will describe the hardware and software components of Exalytics and how key integration between in-memory database technologies and BI/EPM products provide better value.
June 6: Right Cloud-Best Practices on How to Leverage Oracle Technology to Enable Your Cloud Initiatives
12:00pm - 1:00pm CT
Presenters: Jordan Braunstein, Cloud and Middleware Principal for Visual Integrator, Inc
Register Here
Oracle is in the middle of a Cloud War with its competitors. Who is going to win? And how will Oracle become a leader in today's Cloud paradigm? In this educational Webinar, learn about the latest trends in Cloud Computing industry and technology, how to leverage Oracle products for streamlined business results, and identify the most important Cloud pitfalls to avoid. Consider this your Oracle Cloud compass to enable your Cloud Roadmap.
During this 45-minute educational Webinar, you will:
- Learn more about the latest trends in Oracle Cloud technology, their strengths and weaknesses, and implementation strategies.
- Learn how Oracle Cloud is being leveraged to revolutionize applications and IT infrastructure
- Identify how to plan your Cloud for scenarios such as Mobile, Social, and today's Business User expectations.
IBM Webcast- June 19: How to Secure Oracle Databases
12:00 PM - 1:00 PM CDT
Presenter: Eric Naiburg, IBM
Register Here
In this presentation, we will discuss how to secure Oracle databases from internal and external threats with a depth in defense approach. We will demonstrate how database logging alone will not suffice and how monitoring the actual activities are required to ensure a separation of duties and real-time protection. You will also hear about protecting data in non-production environments like testing and development and how to prevent theft while still enabling your testers to be successful.
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Oracle News
Oracle Webcast: Achieving Product Innovation with Purpose-built Master Data Management - Tues., May 22, 2012 , 9 a.m. PT / 12 p.m. ET
Like many companies today, your organization probably stores data in a variety of standalone systems. If so, your data is fragmented, preventing you from getting a complete story to make informed decisions.
Register Now for the Webcast and see how Oracle Product Hub, part of Oracle's purpose-built master data management offering, can give you a single view that can be leveraged across your enterprise.
Online Forum: Oracle Solaris 11: What's New Since the Launch
Join the On-Demand Online Forum. Hear both customers and Oracle experts explain how the latest developments to Oracle Solaris 11, since its launch in November, can help revolutionize your cloud adoption and transform your data center.
Register Today!