ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Launch: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Launch released in 23D. The session will be beneficial to all users of DX4C - Launch. Presented by: Shruthi Kallaje, Senior Principal Product Manager, Oracle CX…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Buying: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Buying released in 23D. The session will be beneficial to all users of DX4C - Buying. Presented by: Balaji Narasimhan, Product Management Director, Oracle CX…

ORACLE CLOUD CX CX – Field Service: Office hours - Comprehensive View of Asset Details Description: Join us in Oracle Field Service Office hours, this office hours focuses on “Asset Details” functionality which provides a single view of asset information to dispatchers and mobile field service technicians. Asset information includes asset pictures, historical and upcoming…

ORACLE CLOUD CX CX – General: CX4U Agent Service and CX4U Sales: 23D Quarterly Release TOI Description: This session will cover the enhancements and key themes for CX4U Agent Service and CX4U Sales released in 23D. The session will be beneficial to all CX4U Agent Service and CX4U Sales users. Presented by: Siddhant Mohindra, Senior…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Unassisted UX (Storefront): 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Unassisted UX released in 23D. The session will be beneficial to all users of DX4C - Unassisted UX (Storefront). Presented by: Ganesh Nayar,…

ORACLE CLOUD CX CX – Siebel: Siebel CRM Event Pub/Sub Walkthrough and Best Practices Description: Siebel CRM Event Pub/Sub is a new framework for Event Driven communication between Siebel Components and external event driven systems. This allows event publishing to and consuming from Kafka, considering various use cases of a typical Siebel CRM implementation. Kafka…

ORACLE CLOUD CX CX – Service: Oracle B2C Service - 23C Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23C. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz,…

ORACLE CLOUD CX CX – Field Service: 23C Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on August 23rd. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: Faiza Tajammul, Senior Director, Product Management, Oracle Field Service Toni Smith, Principal,…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23C Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23C. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

ORACLE CLOUD CX CX – CPQ: Key Highlights and Best Practices Related to CPQ 23C Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 23C. The COE team will dive into key functional areas and outline best practices on how you…